It Is Never a User’s Fault
“He is clearly using it the wrong way!” I have seen designers say this, when a user makes a mistake and accidentally deletes all his data. Mostly in all such cases, it is never a users fault. Designers and developers lead users to make such mistakes. If user is taking the wrong action, who is to blame? The user? We need to understand how users navigate through interfaces we create. It can be summarised somewhat like follows, User opens the app/website with some fixed goal in mind. User takes a look at the screen, identifying actionable and non-actionable items from…